Politique d’expédition
Order Processing
- Orders are typically shipped within 1 to 5 business days.
- PO Boxes are not accepted.
Shipping Information
- We offer FREE shipping across Canada and the Contiguous United States on all orders.
- Excluded Locations: Canada: Yukon, Northwest Territories, and Nunavut are excluded from free shipping. United States: Free shipping is limited to the Contiguous United States. If you require shipping to these areas, please contact us for assistance.
- Important: Certain remote locations in Canada and the United States may not qualify for free shipping. Please contact us at hello@truelittlenorth.com for further assistance.
Import Duty
- No customs duty on orders in Canada and the USA
Couriers: while we strive to ensure timely delivery, we cannot guarantee shipment through a specific courier.
Tracking Your Order
- You will receive a tracking number once your order has shipped. Please monitor your shipment using this tracking number.
- Due to a high volume of orders, we are unable to track each shipment individually. If you notice an issue with your shipment, please contact us promptly.
Important Notices
- Incorrect Addresses: We are not responsible for errors in the address provided during checkout. Orders shipped to incorrect addresses will not be eligible for refunds.
- Confirmation Email: After placing your order, you should receive a confirmation email. If you do not see it, please check your spam or junk folder.
Special Occasions
- If your purchase is for a special occasion and needs to be delivered by a specific date, please contact us. We will do our best to accommodate your request but cannot guarantee delivery within your preferred timeframe.