Shipping policy
True Little North
Shipping
Free shipping across Canada and the contiguous United States on every retail order. Here is how your order is processed, tracked and delivered.
Free Shipping
On all retail orders across Canada and the contiguous United States, with no minimum spend. Bulk and wholesale orders are quoted separately.
1 To 5 Business Days
To process and dispatch your order from our side. This is not the delivery time.
No Customs Duty
On orders within Canada and the United States
Step by step
How Your Order Travels
01
Order Placed
You receive a confirmation email straight away. If you do not see it, please check your spam or junk folder.
02
Processing
Orders are typically shipped within 1 to 5 business days. Address changes must reach us within 24 hours.
03
Dispatched
You receive a tracking number by email. Larger items may travel by freight, and we will let you know if yours does.
04
Delivered
Please inspect your order on arrival. Any transit damage should be reported to us within 48 hours.
Need To Correct Your Address?
Email us at hello@truelittlenorth.com within 24 hours of placing your order. Most shipments are processed quickly, so after that window we may not be able to change it.
Where We Ship
We ship within Canada and the contiguous United States only, and shipping is free on all retail orders to those destinations with no minimum spend. We do not currently ship anywhere else.
Excluded From Free Shipping
In Canada, Yukon, Northwest Territories and Nunavut are excluded. In the United States, free shipping is limited to the contiguous states. Certain remote locations in both countries may also not qualify. Bulk and wholesale orders are excluded in every destination and are quoted separately.
Shipping To One Of Those Areas
We can still get an order to you. Email us with the items you are planning to order and your full shipping address, and we will quote you a rate for that specific order.
Request A Shipping Quote
Bulk And Wholesale Orders
Free shipping does not apply to bulk and wholesale orders. These move as multi carton or palletised freight, which is priced in a completely different way from a single parcel.
We quote shipping on every bulk order individually, based on the size and weight of the shipment and the delivery address. Your quote will show the shipping cost before you commit, and delivery arrangements such as tailgate or inside placement are confirmed with you at the same time.
Bulk And Wholesale Orders
Also worth knowing
PO Boxes are not accepted.
There is no customs duty on orders shipped within Canada or to the United States. Nothing extra is collected on delivery.
Delivery Details
Delivery Times
Transit time depends on the carrier and your destination, and we do not quote a fixed delivery window. While we strive to ensure timely delivery, we cannot guarantee shipment through a specific courier.
Separate Parcels
If your order contains several items, they may arrive in separate parcels and on different days.
Freight Deliveries
Freight is rare on retail orders and applies to a small number of larger items such as our biggest playmats. If your order ships this way, we will notify you. Bulk and wholesale orders travel by freight as standard, and those arrangements are confirmed with you in your quote.
Special Occasions
If your purchase is for a special occasion and needs to be delivered by a specific date, please contact us. We will do our best to accommodate your request but cannot guarantee delivery within your preferred timeframe.
Tracking Your Order
You will receive a tracking number once your order has shipped. Please monitor your shipment using that number and keep an eye on the carrier updates, as it is the fastest way to know where your parcel is.
Due to a high volume of orders, we are unable to track each shipment individually. If you notice an issue with your shipment, please contact us promptly at hello@truelittlenorth.com.
If Something Goes Wrong
Incorrect Addresses
We are not responsible for errors in the address provided during checkout. Orders shipped to incorrect addresses will not be eligible for refunds. Please check your address carefully before you order, and email us within 24 hours if you spot a mistake.
Lost Or Stolen Parcels
Once a shipment is handed to the courier it is beyond our control. If a parcel is lost or stolen in transit, the claim needs to be filed with the courier by you as the recipient. Contact us if you need help and we will do our best to assist, but in most cases the claim must come from you.
Arrived Damaged?
Tell us within 48 hours of delivery and send photographs of the packaging and the item before you assemble anything. Full details are in our returns and refunds policy.
We are here to help
Questions About Your Delivery?
Whether you need a quote for a remote address or you are checking on a parcel, get in touch and we will help.